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Frequently Asked Questions & Popular Topics

Shipping & Delivery
We strive to ship all orders received before 1:00 pm Mountain Standard Time on the same day. Back orders are shipped per your instructions. Orders are shipped via USPS, UPS Ground or Fedex Express Saver unless other arrangements are requested. The customer is responsible for all freight charges, insurance, handling charges and C.O.D. fees. Please feel free to contact our Customer Service Representative with any questions or visit our shipping information page.
Returns & Exchanges
We stand behind everything we sell. If you are not satisfied with your purchase, you can return any item for any reason whatsoever during the first 30 days of ownership. Our customer service representatives will work with you to come up with the best solution for your situation by: replacing the original item or refunding your money as store credit in your account, then helping you find the product you prefer, and placing a new order for you.To use our guarantee program, contact customer service. All product returns require a Return Merchandise Authorization, (RMA) number. Please visit our returns & exchanges page for more information.
Payment Information
When placing an order online or by phone, you may use the following payment methods: American Express, Discover Card, MasterCard, Visa, and debit cards with the MasterCard or Visa logo. We also accept PayPal and Bitcoins payments. We cannot accept checks, cash, money orders or COD as payment.
Discreet Delivery
Products are shipped in plain boxes or envelopes with a nondescript return address. Only the person who opens the parcel first will know what's inside.
Get It First Free Service
We offer the Get it First service. If you are looking for a specific product or a new model that you could not find online, chances are we can find it for you and will place this product in our store only for you. Please submit short online form here and our team will search the world to find and offer the product to you. You will receive a reply within 48 hours. The Get It First service is complementary and free of charge.
Our Gift Cards
We offer variety of Gift Cards by email or by print-at-home. Send to your lover attractive Gift Card directly from our web to somebody's email or print it at home. Please visit our Gift Cards page for viewing available Gift Cards or placing the order.
Best Offer Promotions
Some of our products qualify for Best Offer sales. You can send us your offer by clicking on Price Bargain (under Add to Cart). One of our customer service representatives will reply to you within 24 hours advising if your offer is accepted. Subscribing to your newsletter is the best way to know when the price drops, receiving exciting promotions and when new products become available.
Gift With Every Order
We offer Gift with every purchased made at our store. There is no minimum order required to receive a gift. You will be able to choose a gift of your choice when checking out. Please note: no free gift option available for gift cards sending by email. 
Always Free Delivery (United States Only)
We offer Free standard shipping within the lower 48 states in United States. No conditions and no minimum order are required. At this time is not available to: APO, FPO, Hawaii, Alaska and Puerto Rico. Each package will include a tracking number and a link to the courier’s website for self-tracking. Shipping usually takes between 4 to 8 business days, based on your location. If you need your order as soon as possible, please choose our express or overnight shipping services. Express and overnight deliveries are not free and will offer as an additional option of checking out. At this time we don't offer free shipping outside of the United States.
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